RECEPTIONIST

Newmark Hotels

Sandton, Gauteng

Full-time

Closing Date: 25 May 2026

Job Advert Summary

Your role is to serve as our guests’ first point of contact on arrival and manage all aspects of their accommodation. Responsibilities include checking in late arrivals and processing early departures, responding to guest requests, and managing reservations registering guests, managing reservations and providing information about rooms, amenities, rates, inclusions, exclusions, activities available, mealtimes, do and don’ts, emergency contacts and general information about the Area. You need to have a passion for customer service. Ultimately, you will help create a pleasant and memorable experience for our guests.

Minimum Requirements

• Experience: 1–3 years in hotel reservations or front office management, with previous experience.
• Grade 12 (Matric) or equivalent
• Technical Knowledge: Proficiency in Property Management Systems (PMS) like Opera Cloud and channel management tools like FreshDesk. Strong command of Microsoft Office Suite
• Communication: Strong interpersonal skills for client negotiation and team management.
• Exceptional attention to detail and organizational skills.
• Ability to work under pressure, prioritize tasks, and handle multiple requests
• Customer-focused mindset with a proactive approach to service

Duties and Responsibilities

• Perform all Late check-in and early check-out tasks
• Responsible for the “End of Day” process in the hotel program and printing all financial reports related to accounting.
• Manage online and phone reservations in coordination with central reservations
• Inform customers about payment methods and verify their credit card details and collect payments as stipulated in your check in and check out SOP’s
• Collect all relevant guest information; Passport / ID copy, payment details, nationality, country of residence, phone number and email address of guest
• Checks for any outstanding financial issues (e.g., uncharged items or necessary corrections)
• Assign rooms to guests, this is usually done in the mornings before the HOD and staff meeting
• Act as the customer relations liaison by attending to guest complaints and passing on any information to the respective HODs within a timely manor
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs and or extra requests
• Confirm group reservations and arrange personalized services for VIP customers
• Upsell additional facilities and services
• Maintain updated records of bookings and payments
• Organize transport services for guests at their request
• Assist the night auditor with the night audit preparation
• Check reviews and add to your morning briefing documents for the AM shift
• Attend to after-hours guest requests
• Work with security in securing the building

CORE COMPETENCIES

• Clear communication skills – both written & verbal
• Presentable, well-spoken & professional individual
• Fluent in English, both oral and written.
• Good understanding of Maths
• Good Knowledge of the Reserves’ Software(OPERA)
• Customer service orientated
• Excellent communication and organizational skills
• Ability to deal with guests
• Excellent time management skills
• Ability to take initiatives
• Good decision-making abilities
• Good use of MS software such as Excel and Word