Scheduling Agent Job Opportunity In Gauteng

Fidelity Services Group

Scheduling Agent

Krugersdorp, Gauteng
Full Time
15 November 2022
Shutting Date
29 November 2022

Work Subtleties

Least experience
Organization essential industry
Security and Examinations
Work utilitarian region
Client assistance

Scheduling Agent Discription

Generally speaking motivation behind the Opportunity:
The Scheduling Agent job fundamentally includes speaking with clients either by means of phone, email or up close and personal corresponding to an item or administration and the establishment thereof.

They guarantee that all deals made are fitted inside the recommended time period.
Your point is to give and advance magnificent client assistance and guarantee clients vehicles are fitted fortuitously.

You’ll ensure that assistance guidelines are being met.
This job works across different divisions inside the organization to guarantee absolute consumer loyalty.

Scheduling Agent Duties:

Conveying a far reaching administration to enquiring clients either straightforwardly or through a group of client assistance agents
Giving assistance to clients utilizing Fidelity SecureDrive’s items and services

Discussing considerately with clients by telephone, email, letter and up close and personal
Researching and taking care of clients’ fitment and scheduling issues, which might be mind boggling or well established, that have been passed on by client assistance collaborators.
This requires coordinated effort with the specialized groups in SA, India and Jamaica.

Delivering composed data for clients connecting with their fitments as well as telephonically
Giving preparation to clients, either from a distance or on location, as required
Setting up and giving usernames and passwords to clients
Helping clients through the arrangement interaction and preparing clients on the various highlights of the framework

Keep a profound information on Fidelity Secure, Drive’s items and services and stay up with the latest with changes
Dealing with an enormous number of approaching calls and messages
Address any issues/questions from clients or clients as fast and productively as could really be expected
Guaranteeing all clients are planned and fitted inside the appropriate time period and SLAs as set out by Fidelity SecureDrive

Speak with professionals to circle back to Planned responsibilities to guarantee they are gone to in like manner.
Reschedule of occupations where clients were inaccessible or client brought in to reschedule.
Help clients with De-Re Establishment interaction and scheduling.
Help client with scheduling fixes on gadgets if and where required in like manner.

Least capabilities and experience for Scheduling Agent role:

Matric/Grade 12
Significant capability/degree beneficial
Magnificent verbal and composed relational abilities
PC Proficient (MS Office, Succeed, PowerPoint)
Extraordinary relational abilities

Related knowledge in Telematics beneficial
Solid comprehension of client services the executives interaction
Great information on start to finish production network and the effects of interest on fitment plan


Clear relational abilities
Capacity to utilize positive language
Activity orientated
Using time productively

Arranging and Putting together
Extraordinary hard working attitude and an eagerness to do what should be finished
Tender loving care
Critical thinking
Be OK with working in a quick moving and compressed climate

We hold the right not to make an arrangement to any publicized position.

While inclination is given to existing representatives consistently and the decision made is absolutely on merit, Generally Distraught
Up-and-comers and Dark Female Competitors are empowered and upheld in the FSG group.
While dark female up-and-comers will be given need according to our change strategy subject to the above standards.

Fidelity Services Group (Pty) Ltd upholds worldwide fair practice and business morals on consistent advancement of our human resources as the distinct advantage to our progress in the business sectors in which we take part.

Would it be a good idea for you not be reached in regards to this situation inside 10 working days from the end date, if it’s not too much trouble, view your application as fruitless.


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