Service Consultant

About this role

Nedbank is hiring a Service Consultant on a fixed-term contract at its Bredasdorp branch. The role helps clients use digital and self-service banking safely, while handling cash and keeping the branch running smoothly.

What you’ll do

• Help clients with queues, digital devices, online applications and login problems.
• Guide clients to use self-service zones and devices for statements, cards, airtime and data purchases.
• Explain how clients can open, subscribe to and manage their accounts online.
• Keep clients updated on their requests, and refer them to the right department when you cannot solve the problem yourself.
• Process over-the-counter cash transactions, deposits, withdrawals, transfers and forex requests by following Nedbank procedures.
• Balance, load and secure cash and branch stock, and report any cash discrepancies straight away.
• Carry out first line maintenance on ATMs and other branch devices, and keep consumables stocked.

What you need

• A diploma at NQF Level 5 or 6 (the advert lists a diploma as essential).
• A banking qualification such as the Higher Certificate in Banking Services (NQF 5) is preferred.
• 1 to 2 years of retail or banking client service experience.
• Experience with cash handling and first line problem solving is required.
• Foreign exchange experience is advantageous.
• Comfort with technology and digital tools.
• Knowledge of customer service principles, relationship management, and Nedbank security and compliance policies.
• Strong problem-solving skills and the ability to stay calm under pressure.

Is this job for you?

This role suits someone with banking or retail client service experience who enjoys helping people, especially those who are new to digital tools. You should be comfortable handling cash, following strict procedures and keeping accurate records.

Tips before you apply

• Have your diploma or certificate, ID and proof of your banking or cash experience ready to upload.
• Use your CV to show specific examples of cash handling, client service and first line problem solving.
• Give clear numbers where you can, such as the type of clients you served or the volume of transactions you processed.

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