Service Consultant

About this role

Nedbank is looking for a Service Consultant to work in its Worcester branch. The role helps clients use self-service and digital banking tools with confidence, while keeping cash and branch operations running smoothly.

What you’ll do

• Help clients with queue concerns, digital devices, online applications and log-in problems.
• Show clients how to use self-service and digital features, including buying airtime and data and getting statements or cards.
• Greet clients, check their documents and send them to the right service or department.
• Own each client request from start to finish and keep clients updated on progress.
• Process over-the-counter cash transactions, deposits, withdrawals, transfers and forex requests by following Nedbank procedures.
• Balance, load and secure cash and branch stock, and carry out first line support on ATMs and other store devices.
• Follow fraud prevention, risk and compliance rules, including limits on counters and drop safes.

What you need

• A diploma at NQF Level 6 (essential).
• A banking services qualification, such as a Higher Certificate in Banking Services at NQF Level 5 (preferred).
• 1 to 2 years of retail or banking client service experience, including cash handling and first line problem solving.
• Foreign exchange experience (advantageous, where applicable).
• Comfort with technology and digital tools.
• Knowledge of customer service principles, relationship management, Nedbank security policies and governance, risk and controls.
• Strong problem solving, adaptability, stress tolerance and a drive to keep learning.

Is this job for you?

This role suits someone who already has banking or retail client service experience and enjoys helping people with technology. You should be comfortable handling cash, following strict procedures and staying calm when queues are busy.

Tips before you apply

• Have your diploma or certificate, ID and proof of your work history ready before you apply.
• Use your CV to show clear examples of cash handling, client service and first line problem solving.
• Give specific examples of how you helped clients use digital or self-service tools, with numbers where you can.

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