Tech Officer: NFO Customer Facing

About this role

Telkom’s Openserve division is looking for a Tech Officer in Piet Retief, Mpumalanga. You will install, recover, repair and maintain customer premises equipment on the Openserve network, with the aim of giving customers a good experience.

What you’ll do

• Plan and carry out installations and recoveries, from receiving the job details to closing the job on the system.
• Do the same kind of work for repairs and maintenance, including functional tests and programming.
• Work on business voice and non-voice systems, single line products, modems, Telkom Mobile equipment, payphones, value-added products and cabling, both copper and fibre.
• Keep customers updated on job progress and build good working relationships with customers, technical specialists and service providers.
• Complete compliance checks, such as quality, safety, health and environment (SHE) and vehicle or tool kit checks.
• Complete site routines, take photos for the app and update work orders. Record any issues you find at site.

What you need

• Grade 12 / National Senior Certificate (NQF 4).
• Or Grade 11 or N3 (NQF 3), plus relevant modular training.
• 6 months to 1 year of relevant experience. The advert also asks for experience in network field operations.
• A valid driver’s licence.
• Willingness to travel and stay away overnight.
• Good colour vision.
• Comfort working outdoors, at heights and in confined spaces.
• Knowledge of single line, broadband and mobile technologies, and of installation, maintenance and repair procedures.
• Basic computer skills and good technical problem-solving skills.

Is this job for you?

This role suits someone who likes practical, hands-on work in the field. You should enjoy working with customers, be happy to travel, and be comfortable working at heights and in tight spaces.

Tips before you apply

• Have your matric certificate or N3 results, your driver’s licence and any modular training certificates ready to upload.
• On your CV, list each field operations job you have done. Name the equipment and network types you worked on.
• Show how you have handled a difficult customer or a tricky repair. Use clear examples that show your problem-solving.