Technician x 2 (12725)

DIVISION: TECHNOLOGY

DEPARTMENT: RADIO AND REGIONAL TECHNOLOGY

POSITION: TECHNICIAN X2 KZN

POSITION ID: 60022219, 60022350

SCALE CODE: 900

REPORTING LINE: SECTIONAL LEAD: TECHNICAL OPERATIONS

CLOSING DATE: 16 APRIL 2025

MAIN PURPOSE OF POSITION

Effective & efficient support of technology, operations and resources to install, sustain and provide administration of broadcast systems/ facilities, equipment, servers and networks in order to ensure optimum, functional, secure and available facilities/ equipment for SABC Technology

KEY ACCOUNTABILITIES

• Opex motivation submissions to ensure maintenance and systems sustainability
• Minor Capex motivation submissions to ensure new requirements are addressed
• Asset management tracking and transfers. Updated Asset Register maintained as per Company Asset Management policy
• Participate in Capex Project system implementations, commissioning and workflows to deliver on functional requirements and avoid on-air disruptions
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Products, processes, practices & equipment in line with SABC technical & operational broadcast standards
• Adhere to service delivery standards
• Submission of ad-hoc incidence fault reports with findings and repairs
• Prevention of on-air technical faults to less than agreed SLA %
• Response time to match urgency for technical assistance in accordance with delivery requirements (in support of the % availability of the on-air systems)
• Effective technical support to users in order to reduce downtime
• Correct configuration & testing of digital equipment to ensure less than agreed % of technical on-air faults
• Ensure functional, streamlined and reliable digital systems
• Follow up reported faults
• Technical inputs & specifications to support procurement of correct equipment and software 
• Daily/ Monthly proactive system health checks against checklist & replacement of faulty components
• Report and escalate risk findings  
• Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
• Maintain discipline in accordance with company policies & procedures
• Compliance with OEM software licenses
• SOP application to ensure broadcast sustainability and business continuity
• Assist in the execution of a working Disaster Recovery Plan
• 95% of assets verified annually
• Assist with annual asset verification exercise (manual or scan)
• Customers served in technical proficient, friendly and helpful manner
• Maintain compliance of services rendered with customer request
• Provide basic technical assistance & guidance to customers/users
• Attended resolutions to customer requests/ complaints
• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)

MINIMUM REQUIREMENTS

• 3-year National Diploma (S4/T3) in Electrical Engineering (Light Current, Communications, Computer Studies or Information Technology) (NQF6)
• Advantage A+ and N+

APPLY HERE: https://career2.successfactors.eu/career?_s.crb=Wodf1Vg1Im991fssnAuCuMLdJAH%252b1kbO3JMoDYbYTeo%253d