Telesales Consultant (Discovery Connect, Vitality)

About this role

Discovery is recruiting a Telesales Consultant for its Discovery Connect sales call centre at Park Square in Durban. You will report to the sales team leader and sell Discovery Vitality products over the phone.

What you’ll do

• Handle inbound calls quickly and make the outbound calls you are asked to make.
• Find sales opportunities during calls and meet your Vitality sales target.
• Carry out a Financial Needs Analysis with each client.
• Keep member contact up to date by phone, email and fax.
• Handle objections and follow service level agreements.
• Keep accurate records and statistics for every query, and manage your own admin.

What you need

• Matric (Grade 12).
• At least 2 years of sales experience. Outbound telesales experience is preferred.
• At least 1 year of Vitality product knowledge.
• Knowledge of Discovery Vitality is advantageous.
• Basic computer skills in email, Word and Excel.
• Fluent English or Afrikaans. You should be accent neutral.
• A tertiary qualification is advantageous.

Is this job for you?

This job suits people who enjoy phone sales and set themselves targets. You should stay calm under pressure, learn quickly and manage your time well. If you can handle objections and keep detailed records, this role may suit you.

Tips before you apply

• Have your matric certificate and a current CV ready. Add any sales experience with dates and figures.
• Show your outbound telesales results, such as targets met or conversion rates, if you have them.
• Describe a time you handled a difficult customer or objection. Use clear examples to show your resilience.

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