Account Manager - Partnerships

About this role

MTN is looking for an Account Manager for its Partnerships team in Cape Town. This is a six-month contract. You will support the Sales Manager with operational and promotional plans for a set of assigned accounts.

What you’ll do

• Help plan and run operational and promotional activities for your accounts, in line with the strategy set by the Key Account Manager.
• Manage and grow commercial relationships, and make sure the terms of each agreement are followed once it is signed.
• Track competitor activity and pass on growth opportunities and competitive threats to the business.
• Help forecast acquisition, retention and stock needs for your portfolio, and report on account performance.
• Work with teams such as supply chain and billing to meet service level agreements (SLAs), and resolve or escalate customer issues.
• Keep customers satisfied and ensure their queries are dealt with on time, following standard procedures and industry rules.

What you need

• A minimum 3-year degree or diploma in Commerce (Sales, Financial, Marketing or Communication), or a related field.
• At least 3 years of experience in the telecoms industry.
• Account management experience is essential. Experience in a fast-moving industry is preferred.
• At least 3 years in a specialist area, including experience supervising others.
• Experience in a medium-sized organisation.
• Advantageous: ICT experience, particularly GSM.
• Strong planning, negotiation, communication, analytical and project management skills, and basic computer literacy.
• Training in products and services, telecommunications, GSM technology, or contract and business courses.

Is this job for you?

This role suits an experienced account manager who likes a fast pace. You should be comfortable with deadlines, handling pressure and working with many different teams. You should also be able to build relationships with both clients and colleagues.

Tips before you apply

• Have your degree or diploma certificate and proof of your telecoms experience ready to upload.
• Show your account management results in numbers, such as revenue, retention or sales targets you met.
• Give clear examples of supervising people and handling escalated customer issues, with dates and company names.