Specialist Area Omnichannel Commercial Operations

About this role

MTN is looking for a part-time contractor to work in Newcastle, KwaZulu-Natal. The role supports the Prepaid strategy by running channel partners and distributors in a set area, and it covers both direct and indirect sales channels.

What you’ll do

• Help plan sales, promotions and in-store merchandising in general trade, and update short-term plans each week.
• Manage partner relationships to grow customer sign-ups, activations and service levels.
• Check that partners and distributors keep to their daily or weekly call cycles, and run training as the regional calendar sets.
• Carry out daily store inspections and resolve problems that come up from them.
• Track KPIs for direct and indirect channels, including sales, stock levels and partner compliance, and prepare reports that are ready for audit.
• Forecast stock, point-of-sale and merchandising needs, and keep an eye on competitor activity.
• Give input to regional budgets and look for ways to cut costs or grow revenue.

What you need

• A 3-year degree or diploma in Commerce (Marketing or Communication), or a related field.
• At least 3 years of experience in a specialist area, including supervising other people.
• Experience managing or supporting several channel partners.
• Exposure to informal or general trade sales environments.
• Proven ability to manage both direct and indirect channels across a large area.
• Skills in channel partner management, route-to-market work, territory planning and promotional campaigns.
• Basic data analysis and reporting skills.
• Good communication and negotiation skills.
• Advantageous: prior experience in a supervisory or lead field role.
• Advantageous: experience working in a medium-sized organisation.

Is this job for you?

This role suits someone who has worked in field sales or trade operations and is comfortable managing partners, teams and reports at the same time. You should be able to move between indirect and direct channels and keep daily work on track.

Tips before you apply

• Have your qualification certificates and a recent CV ready. Check that your degree or diploma matches the field listed.
• Show your years of supervision and channel partner work with clear examples, such as the number of partners you managed and the results you tracked.
• Add examples of reports, KPI tracking or stock forecasting you have done, so the reporting skills are easy to see.

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