Specialist - Branded Retail Channel Commercial Operations

About this role

MTN is recruiting a Specialist for its Branded Retail Channel in Cape Town. The role helps put the Experience Centres and stores sales and service strategy into practice across both MTN-owned and non-owned stores.

You will work as an extension of the central Channel team, focusing on regional performance, compliance and customer experience at store level.

What you’ll do

• Carry out store sales and service strategy as defined by the centre, and help meet revenue targets by tracking store performance and KPIs.
• Give feedback on postpaid sales based on what you see in stores, and help adapt plans to performance trends and competitor activity.
• Act as the main link between the central team and store operations, including dealers and franchise stores.
• Track, measure and report on store sales, prepaid activity and customer trends, and help close performance gaps.
• Drive postpaid customer experience improvements, carry out physical store audits and check compliance with MTN policies and service levels.
• Support promotions and point-of-sale material in stores, and help resolve stock, complaint and escalation issues with dealers and the central team.

What you need

• A relevant three-year Degree or Diploma.
• At least 3 years of experience in retail operations, sales execution or business performance. Telecommunications or consumer services experience is preferred.
• Strong background in store operations management, compliance enforcement and sales execution.
• Experience managing dealer or franchise relationships and improving store performance.
• Experience working across functions with central teams to deliver on-the-ground initiatives.
• Experience in customer engagement and experience management, especially in the postpaid segment.

Is this job for you?

This role suits a senior retail or sales operations professional who enjoys working in the field. You should be comfortable managing dealers, checking store standards and turning central strategy into daily store results.

It also suits someone who can work on their own judgement, as the role does not involve day-to-day store management.

Tips before you apply

• Have your degree or diploma certificate and a current CV ready, with dates for each role.
• Show results in your CV, such as sales targets met, store audit outcomes or dealer performance improvements.
• Give clear examples of managing dealer or franchise relationships, and of working with central teams, in your application.