Branch Manager (Channel Manager: Sales and Service)

About this role

Absa, a South African bank with a history going back more than 100 years, is looking for a Branch Manager in Franschoek. The role is now called Channel Manager: Sales and Service at Absa. You will lead a complex branch and several service points in a market the bank sees as strategically important.

What you’ll do

• Lead, coach and grow a sales and service team that performs well.
• Meet sales, client retention, service and profitability targets.
• Build a culture of accountability, good customer service and ongoing improvement.
• Make sure the branch follows FAIS, regulatory and governance rules.
• Plan and carry out local growth and client acquisition strategies.
• Track performance trends and act on them to improve results.
• Build strong relationships with clients, partners and other stakeholders.
• Manage operational risk and keep branch and service operations running efficiently.

What you need

• A relevant Bachelor’s Degree or Advanced Diploma in Business, Commerce, Finance or an equivalent NQF Level 7 or higher qualification.
• FAIS compliance and knowledge of the relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience in financial services, sales, banking, insurance or a related industry.
• A record of leading teams to meet sales and customer service targets.
• A strong understanding of risk, compliance and governance.
• Strong stakeholder management and relationship-building skills.

Is this job for you?

This role suits an experienced leader who understands commercial results and enjoys developing people. You should be comfortable in a fast-paced, regulated financial services setting. If you like building client relationships and driving growth in a local community, this could be a strong fit.

Tips before you apply

• Have your degree or diploma, FAIS certificate and RE5 details ready to upload, if you hold them.
• Show your sales and team results with clear numbers, such as targets met and team size.
• Give examples of how you handled compliance or risk issues in a regulated environment.

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