Branch Manager (Channel Manager: Sales and Service)

About this role

Absa is hiring a Branch Manager in Wellington, Western Cape. Absa now calls this role Channel Manager: Sales and Service. You will lead a complex branch and several service points in a market that matters a lot to the bank.

What you’ll do

• Lead, coach and grow a sales and service team that performs well.
• Hit targets for sales, client retention, service quality and profit.
• Build a culture where people own their work, put customers first and keep improving.
• Make sure the branch follows FAIS, regulatory and governance rules.
• Plan and run growth and client acquisition strategies for the local market.
• Study performance trends and act on them to improve results.
• Build strong, lasting relationships with clients, partners and other key stakeholders.
• Manage operational risk so the branch and service points run efficiently.

What you need

• A relevant Bachelor’s Degree or Advanced Diploma in Business, Commerce, Finance or an equivalent qualification at NQF Level 7 or higher.
• FAIS compliance and knowledge of the relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience in financial services, sales, banking, insurance or a related industry.
• A track record of leading teams to meet sales and customer service targets.
• A solid understanding of risk, compliance and governance principles.
• Strong stakeholder management and relationship-building skills.
• Advantageous: key competencies include strategic leadership, sales and business development, coaching, financial acumen, client experience management, change leadership, operational excellence, decision making, influencing and negotiation, and a focus on results.

Is this job for you?

This role suits an experienced leader who has run a sales or service team in financial services. You should be commercially minded, enjoy developing people and be comfortable working in a fast-paced, regulated environment.

Tips before you apply

• Have your degree or diploma certificate, FAIS record and RE5 details ready to upload or share.
• Show your team results in numbers, such as sales growth, retention rates or service scores you helped improve.
• Give clear examples of how you have managed risk and compliance in a branch or sales environment.