Date: 8 Aug 2025
Location: Meyerton, ZA
Company: Midvaal Local Municipality
REQUIREMENTS
Grade 12. –
Call Centre Support/Contact Centre and/or Business Process Support Certificate.
Fully Bi-Lingual (Afrikaans/English), and one local language, viz., IsiZulu or Sesotho, will be an added advantage.
Computer Literate.
Excellent communication, telephone etiquette and customer service skills.
Passionate, motivated, and friendly individual. – Attention to detail, office management, and excellent administration skills.
Knowledge of the Midvaal Local Municipality and municipal area will be a strong recommendation.
2 years of relevant experience in call centre/customer service or similar pressurised environment dealing with complaints and inquiries will be an added advantage.
Candidates that apply should note that the post is a shift position; times of shifts are Day Shift: 06:00 to 14:00. Afternoon: 14:00 to 22:00.
Applicants to note that first preference shall be given to qualifying candidates that reside within the jurisdiction of Midvaal Local Municipality. – Applicants must be able to travel to and from Midvaal Local Municipality.
DUTIES
–Provide a comprehensive call centre agent function related to receiving and dispatching calls, registering complaints, and providing feedback to customers. – Reach and exceed goals set by the municipality. – Enhance customer service experience in a professional and polite manner. – Ensure compliance with the municipality’s service charter and turn-around times on complaints. – Perform any other related Ad Hoc tasks and duties as requested or required by management from time to time.
Only qualifying applicants residing within the jurisdiction of Midvaal Local Municipality will be given preference.
SALARY: Total package R151 420.20 p.a. (exclusive of any benefits)
(Fixed Term Contract ending 30 September 2028).
PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY
PREFERENCE WILL BE GIVEN TO APPLICANTS THAT PROMOTE REPRESENTATIVENESS IN TERMS OF EMPLOYMENT EQUITY TARGETS
CLOSING DATE: 19 AUGUST 2025 AT 12:00
If you do not receive any response within three (3) months, please accept that your application was unsuccessful.
NB: THE COUNCIL RESERVES THE RIGHT NOT TO MAKE AN APPOINTMENT TO THE ABOVE POSITION/S.
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