CLIENT INFORMATION CLERK LEVEL 5

Requirements :

Grade 12 Certificate, computer literacy with two years hospital environment experience. Helpdesk/ Service Desk/ Call Centre experience will be an added advantage. Good telephone etiquette, communication skills, interpersonal skills and multilingual. Ability to work under pressure. Be able to work shifts also during public holidays, weekends and days and nights.

Duties :

Handling incoming and outgoing calls. Answer general enquiries. Keep record of Private calls received and send them to HR for billing and convey messages appropriately to destination. Update Departmental telephone directory regularly, distribution and transfer of telephone calls. Assisting with costing of private calls. Reporting of faulty telephone lines and update repairs register. Answer general enquiries regarding Hospital client and staff. Manage and print accounts for officials and other stakeholders within the Hospital. Proper handling of switchboard equipment. Check failing telephone instrument in various Department and replace where possible. Must be able to work with P.A (Public Address system), sms (Messaging) and Telephone management system. Prepared to work shifts, public holiday and weekends. Perform other tasks that may be delegated to you by supervisor. Adherence to Batho Pele principles and Quality priorities.

Notes :

The employer reserves the right not to fill this post. NB: Where Driver’s License is mandatory, exception will be granted for people with disabilities. It is legislative requirement that all newly appointed staff members be subjected to Personnel Suitability Checks (PSC) – Verification, upon appointment within the department. This verification processes entails reference checks, identity verification, qualification verification, criminal records checks etc. Candidates in possession of a foreign qualification must furnish the Department with an evaluation certificate from the South African Qualifications Authority (SAQA) (only when shortlisted). The recommended candidate may be subjected to medical surveillance as required by the Occupational Health and Safety Act 5/1993. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Location : Edenvale Regional Hospital

Closing Date : 04-09-2026

Please Notes :

Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.