Huntswood
Umhlanga, KwaZulu-Natal
Permanent
Job Description
Job Overview:
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.
Job Responsibilities:
- Providing excellent customer service, with customers issue being resolved first time around.
- Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Excellent time management skills
- Convert incoming customer service calls into sales.
- Explain to customers the offer and the product benefits.
- Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
- Building great rapport with your clients, to ensure there is a trust level built.
- Act as a brand ambassador of our client
Job Required Requirements:
- Grade 12 or a NQF 4 Equivalent
- Outbound/ Inbound sales experience (local / international)
- Minimum 6 months sales + 6 months customer service
- Recent 1-year unbroken tenure
- Resides within a 30 KM radius from the office.
Skills Required:
- Excellent verbal communication
- Soft Skills
- Sales Ability (comfortable with handling objections, building rapport, needs analysis)
- A solid background in targeted customer service.
- A driven mindset and a love for hitting targets.
- Attention to detail, so the conversation is correctly captured and actioned.
- Customer centricity
- Ability to multitask.
Preferred Skills:
- Advanced sales/upselling or retentions experience.
What else to expect?
- In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
- Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
- You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
Company Benefits:
- Medical Insurance
- Group Life Cover
- Attendance Bonus – Up to R1750
- KPI Bonus
- Free Breakfast Monday
Core Behaviour
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
“It’s not just about what we do, but the way we do it. And it’s our values that make us special.”