Junior Consultant Sales (FAIS)

About this role

Absa is looking for a Junior Consultant Sales to work in its Robertson branch network. The role focuses on understanding what customers need and offering suitable retail banking products while giving them a smooth, friendly service.

What you’ll do

• Serve customers from start to finish so they do not have to be passed between teams.
• Encourage customers to use digital and self-service channels to lighten the load on branch staff.
• Help manage customer flow in the branch, including hosting and redirecting customers to the right queue.
• Sell simple products and pass good leads on to advisory teams.
• Carry out customer financial needs analyses and recommend suitable lending, transactional, savings, credit or risk products.
• Explain product features, benefits, risks and costs in plain language, and keep accurate advice records.
• Deal with escalated service issues and complaints, and flag operational or compliance risks early.

What you need

• A National Diploma or Advanced Certificate in Business, Commerce and Management Studies, or a National Senior Certificate (Grade 12).
• Valid FAIS licensing and the required representative (RE) requirements, with supervision where applicable.
• A willingness to keep up your product knowledge, CPD hours and regulatory training.
• Knowledge of the FAIS Act, Treating Customers Fairly (TCF) principles and risk governance.
• Strong customer service skills and the ability to work across different branch formats and customer groups.
• Comfort using branch systems and devices, and keeping accurate records.

Is this job for you?

This role suits someone who enjoys helping people with their money and who likes working with customers every day. You should be organised, careful with records and ready to meet sales targets while putting the customer first.

Tips before you apply

• Have your matric certificate or diploma details, and any FAIS or RE licence information, ready before you apply.
• Show customer service and sales results on your CV, using clear examples and numbers where you can.
• Explain how you have followed compliance rules or handled a difficult customer, so the recruiter can see your judgement in action.

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