Loyalty Operations Administrator

About this role

KAL Group Ltd, through its subsidiary Agrimark Operations, is hiring a Loyalty Operations Administrator in Paarl. The role keeps the loyalty programme running for both farmer and retail walk-in customers.

What you’ll do

• Run the daily work of the loyalty platform, including points earned, points redeemed, tier changes and reward fulfilment.
• Check platform performance and data accuracy. Pass system faults to the loyalty agency and the CRM System Administrator.
• Handle member questions and escalations about points, tiers, rewards and account access.
• Help plan and run loyalty campaigns, promotions and the prize ladder with Marketing and the appointed agency.
• Track and report on enrolment, active engagement, redemption rates and tier movement for farmer and retail customers.
• Keep programme documents and terms and conditions up to date. Make sure member data is handled in line with POPIA and Legal’s guidance.
• Support the loyalty pilot and the full rollout across the network, working with the Customer Growth Delivery & Enablement Manager.

What you need

• A relevant diploma or degree in Commerce, Marketing or a related field. Matric plus strong relevant experience will also be considered.
• 2 to 4 years’ experience in loyalty, CRM or customer operations administration.
• Strong attention to detail and comfort working with data and reports.
• Experience resolving customer queries and a customer service mindset.
• Advantageous: experience with loyalty platforms, or in retail or agri-retail environments.

Is this job for you?

This job suits someone who enjoys detailed admin work, data and customer problem-solving. If you have worked in loyalty, CRM or customer operations and like keeping a busy programme running smoothly, this role could be a good fit.

Tips before you apply

• Have your qualification certificates, matric certificate and a current CV ready to upload.
• Give clear examples of loyalty, CRM or customer operations work. Include the platforms you used and the numbers you tracked.
• Show your data skills with specific examples, such as reports you built or errors you caught and fixed.