Officer: Client Liaison

Closing Date: 2025/08/21
Reference Number: MOT250814-2
Job Title Officer: Client Liaison
Branch/Department: Mitsubishi Head Office
Job Type Classification: Permanent
Location – Town / City: Johannesburg
Location – Province/Area: Gauteng
Location – Country: South Africa

Job Description
Job Purpose

•To deliver comprehensive customer support services by efficiently managing and processing client liaison transactions with accuracy and timeliness. This role is essential in fostering positive client relationships, ensuring high levels of customer satisfaction, and identifying opportunities to enhance marketing initiatives.

Specific Role Responsibilities
GENERIC JOB OUTPUTS
PROCESS

•Assist in the facilitation of realistic expectations and/or deliverables between customer, dealer
network and Importer/M.

•Communicate and liaise with clients, relevant stakeholders and other internal departments to facilitate information dissemination, flow, customer satisfaction and feedback.

•Deliver on agreed performance targets according to set procedures and service level agreements.

•Ensure that the customer care platform is populated with key customer data and case information.

•Ensuring the customer database is segmented effectively for targeted marketing activities .

•Execute work in line with governance and compliance processes.

•Facilitate communication between customers, dealer network, M/Importer and other relevant stakeholders to resolve general and complex problems, faults and other concerns.
•Identify and apply known solutions to operational challenges and escalate unresolved issues.

•Provide support to customers and escalate unresolved queries.

•Record and report on work activities to provide timely and accurate information for decision making in area of accountability.

FINANCE

•Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.

CLIENT

•Provide high quality customer service through the delivery of compliant and accurate documentation to ensure that requirements are met as prescribed by the FICA, POPI Act, Consumer Protection Act and relevant others.

•Deliver services and/or products that create a culture which aims to meet or exceed customers’ expectations in the business.

•Deliver work activities effectively to satisfy customers.

• Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.

PEOPLE

•Attend learning initiatives to improve work quality and enhance own skills.

•Own and live up to company values.

Qualifications and Experience
Minimum Experience

•1 – 3 years’ experience in a similar environment

Preferred experience

•5 + years in Similar Customer Communication environment.

Minimum Qualification

•Grade 12 (Matric)

•Tertiary qualification will be advantageous

Skills and Personal Attributes

• A broad understanding of the motor and/or the logistics and /or transport industry and legislation relating thereto.
• Strong computer literacy is essential