The Foschini Group
Gauteng
Full-time
Full job description
Key Responsibilities:
- Sales maximization
- Providing excellent customer service at all times
- Basic administration
- Following company policies and procedures
- Assuring that showroom looks presentable at all times
- Be involved in stock control and management.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Dealing with customer refunds.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
Qualification and Experience:
- Matric
- 2 – 3 years’ retail sales experience
- Must be a consistent writer. Achieving +100% to FC with proven track record.
- Must have sales record of +R350
- Mattress or furniture sales experience required
Skill:
- Must have a systematic work approach
- Must have excellent customer communication skills
- Must have good telephone etiquette
- Attention to detail
- Time management
- Must be able to handle conflict
- Must be able to work under pressure
- Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
- You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer
- Goods, sports equipment etc.
- Knowledge of inventory techniques
Behaviours:
- Able to work as part of a sales team
- Must be helpful and polite
- Comfortable working with members of the public.
- Friendly and engaging personality
- Friendly, motivated and calm
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto).
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