Service Ambassador

About this role

Virgin Active South Africa is looking for a Service Ambassador for its club in Cape Town. You will create a great experience for members across the club, from reception to the gym floor, studios, pool area and lounges. The role also helps keep members coming back through daily contact and online engagement.

What you’ll do

• Control access into the club and greet members, staff and people visiting to find out about the club.
• Look after members from the moment they arrive until they leave, and follow club admin policies and procedures.
• Give friendly, high-quality service that helps the club reach its member satisfaction targets.
• Encourage members to try online and digital workouts that suit their own goals, and get them involved in club events.
• Handle member complaints and incidents calmly and make sure each one is followed up.
• Encourage safe exercise on the floor, and make sure members follow club rules and safety protocols.
• Keep the gym floor clean and tidy.
• Take part in ongoing training and self-development.

What you need

• Grade 12 Senior Certificate or NQF Level 4 equivalent.
• Successful completion of the Reception Academy.
• At least 12 months’ experience in a face-to-face customer-facing role.
• A good understanding of digital platforms.
• Sound knowledge of Virgin Active exercise offerings, club rules, operating standards and safety protocols.
• A clear understanding of the customer journey and the service standard the club wants.
• A proven ability to answer member questions and solve their problems.
• A passion for exercise and a people-first attitude.
• A valid First Aid Level 1 certificate (advantageous).
• Good communication, relationship-building, problem-solving and conflict-resolution skills (advantageous).
• Ability to work independently, adapt to a fast-paced environment and take ownership of decisions (advantageous).

Is this job for you?

This job suits someone who enjoys meeting people and has some customer service experience. You should be friendly, motivated and happy to go the extra mile. An interest in fitness and wellness will help you stand out.

Tips before you apply

• Have your Grade 12 certificate or NQF Level 4 proof, and your Reception Academy certificate, ready to upload.
• On your CV, list your face-to-face customer service roles and show how long you held each one.
• Get a valid First Aid Level 1 certificate if you have one, and mention it clearly in your application.

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