Service Ambassador

About this role

Virgin Active South Africa is looking for a part-time Service Ambassador in Johannesburg. You will help members have a great time at the club, from the front desk to the gym floor, the studios, the pool and the lounge areas.

What you’ll do

• Control access into the club and help staff, members and prospective members with information.
• Look after members from the moment they arrive until they leave.
• Handle member complaints and incidents quickly and fairly.
• Get members involved in club events and fitness initiatives to keep them coming back.
• Encourage members to try online and digital exercise options that suit their goals.
• Make sure members follow club rules and safety protocols, and help keep the gym floor clean.
• Keep up with ongoing training so you grow in the role.

What you need

• Grade 12 Senior Certificate or NQF Level 4 equivalent.
• Successful completion of the Reception Academy.
• At least 12 months of experience in a face-to-face customer-facing role.
• A proven ability to answer member questions and solve problems.
• A good understanding of digital platforms.
• Sound knowledge of club rules, operating standards and safety protocols, which you will learn on the job.
• A valid First Aid Level 1 certificate (advantageous).
• Passion for exercise and a people-first attitude.
• Good communication, relationship-building and conflict-resolution skills.
• Willingness to adapt in a fast-paced environment and take ownership of your decisions.
• Wellness knowledge beyond the health club (advantageous).

Is this job for you?

This job suits someone who enjoys meeting people and making them feel welcome. You should be friendly, calm under pressure, and happy to work on your own initiative. If you love fitness and have some customer service experience behind you, this could be a good match.

Tips before you apply

• Have your matric certificate or NQF 4 proof, and your Reception Academy certificate, ready to upload.
• Put your 12 months of face-to-face customer service into your CV, with dates, employers and examples of member or customer problems you solved.
• If you hold a First Aid Level 1 certificate, list it near the top of your CV, as it is an advantage.

Ideal.