Specialist Recruitment Officer

About this role

GBS is hiring a Specialist Recruitment Officer based in Umhlanga, KwaZulu-Natal. The role supports the company’s contact centre by finding and appointing senior support, management and technical professionals.

You will own the full hiring process for these specialist posts, from planning the search to reporting on results.

What you’ll do

• Plan targeted sourcing for specialist, senior support, management and technical vacancies.
• Find passive and hard-to-fill candidates using creative sourcing methods, and build talent pipelines and referral channels.
• Write job profiles, adverts and role specifications with hiring managers.
• Screen and shortlist candidates, then run competency, technical, telephonic and panel interviews.
• Run pre-employment checks, including employment, qualification, criminal, credit, professional-body and reference checks, and flag any risks.
• Keep accurate records in the recruitment database (ATS) and report on time-to-fill, sourcing results, offers and pipeline numbers.
• Confirm start dates and coordinate onboarding with successful candidates.

What you need

• At least 3 years of recruitment experience in specialist and support recruitment, including senior support, management and/or technical roles.
• Experience recruiting scarce-skill, specialist, managerial or technical staff in a contact centre, BPO, shared services or a similar high-volume environment.
• Strong knowledge of sourcing channels that work for senior and technical appointments.
• Experience running structured behavioural, situational, technical and panel interviews.
• Experience with background screening, reference checking and pre-employment compliance.
• Working knowledge of South African labour law, including the BCEA and EEA principles.
• Proficiency in MS Excel, recruitment systems or ATS platforms, and recruitment reporting.
• Excellent communication, stakeholder management, negotiation and relationship-building skills.
• Strong attention to detail, confidentiality and analytical ability.
• Advantageous: MIE or an equivalent screening certification.
• At least two professional references, preferably a current or previous line manager, HR leader or hiring manager, who can confirm your specialist recruitment experience.

Is this job for you?

This role suits a recruiter who has already worked on specialist and senior hiring. You should enjoy building networks, handling sensitive checks with care, and tracking results with numbers.

If you have worked in a contact centre or BPO environment, this role will build on that experience.

Tips before you apply

• Have your CV, a short motivation and at least two contactable references ready before you apply.
• List the specialist, senior support, management and technical roles you have recruited for, and the systems you used.
• Show your results with numbers, such as time-to-fill, number of hires or offers made.