Store Manager

About this role

Clicks Group is looking for a Store Manager for its store in Qumbu, Eastern Cape. You will run the day-to-day operation of the store and lead the store team. The aim is to meet sales, profit and compliance targets while delivering strong service. You will report to the Area Manager.

What you’ll do

• Drive store sales, track daily targets and weekly and monthly sales plans, and act quickly when results fall behind.
• Control store operations, including expenses, stock, shrinkage, housekeeping and administration.
• Oversee visual merchandising and promotions so the store looks right and matches the brand image.
• Select, lead and develop your staff so the team can meet current and future needs.
• Schedule staff according to the Group’s labour policy and labour model so every department is covered.
• Keep time and attendance records and employee records complete, and submit them to HR each week.
• Build customer service in store, grow club card participation and build working relationships with centre managers, suppliers and distribution centres.
• Link the store, pharmacy and clinic teams so they work together.

What you need

• Essential: Grade 12 with Maths at 50% and English at 50%.
• Essential: A degree or diploma in retail or finance management, pharmacy or a related field (external applicants).
• Essential: At least 2 years’ experience managing a store in a retail or FMCG store operations environment, or successful completion of the Clicks Trainee Store Management Programme.
• Essential: Financial management experience, such as budgets, profit and loss statements and financial ratios.
• Sound knowledge of financial management principles, merchandising and promotions.
• Knowledge of stock, cost, risk and compliance procedures, customer service excellence, and labour legislation and industrial relations practice.
• Strong managerial, planning, organising and problem-solving skills, with a results focus.
• Good communication skills and computer literacy.

Is this job for you?

This role suits an experienced retail manager who enjoys running a team and working to targets. You should be comfortable with numbers and able to make decisions under pressure. If you have managed a store and want to lead a busy team in a growing health and beauty brand, this may be a good fit.

Tips before you apply

• Have your matric certificate, degree or diploma, and proof of store management experience ready as PDFs.
• On your CV, list store sales figures, budgets you managed and staff you led, with clear numbers where you can.
• Show your financial skills with examples of profit and loss work, stock control or cost savings you delivered.

”