Store Manager

About this role

TFG is recruiting a Store Manager for a Sterns store in Worcester, Western Cape. The person in this role runs the whole store, from sales results and stock to the team and the customer experience.

What you’ll do

• Grow store sales and work towards the monthly and yearly targets.
• Keep store costs under control.
• Keep stock losses low so shrinkage stays within company standards.
• Lead the team: recruit, train and develop staff, handle employee relations and manage performance.
• Set up the store according to the merchandising plan and company standards.
• Make sure customers get great service in line with the company’s service strategy.

What you need

• Matric certificate.
• At least 3 years of retail experience.
• At least 1 year of experience leading a store.
• Strong planning and organising skills, and a good grasp of policies and procedures.
• Negotiation and selling skills, including managing the sales process and handling objections.
• Ability to build customer loyalty and use digital channels to keep in touch with customers.
• Leadership skills: taking accountability, motivating teams and directing day-to-day work.
• Good working relationships with colleagues and partners inside and outside the business.
• Ability to improve work processes and respect people from different backgrounds.

Is this job for you?

This job suits an experienced retail person who has already run a store team. You should enjoy driving results through people, and you should be comfortable owning targets, costs and stock.

Tips before you apply

• Have your matric certificate and proof of your retail and store leadership experience ready.
• On your CV, give numbers where you can, such as sales growth, stock loss reduction or team size.
• Describe a few times you recruited, trained or managed underperforming staff, and what changed afterwards.

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