Switchboard Operator

Legal Expenses Insurance South Africa Limited (Leza/Scorpion)

Gauteng

Full-time

Closing Date: 28 November 2025

Job Title

National Switchboard Operator

Location

Johannesburg

Salary Grade

Admin Clerk

Reporting to

National Switchboard Manager

Reporting staff

None

Type of Position

Permanent

Working hours

Monday to Friday from 08h00 – 16h30
Alternate Saturdays from 09h00 – 12h30

Key Responsibilities include, but are not limited to the following:

Answering, Screening and Transferring Calls

• Answer incoming calls in a professional manner
• Verify member`s details on pinnacle
• Confirm and update member`s details on pinnacle
• Screen and transfer calls to correct departments
• Create call backs on pinnacle for staff that are not available to answer calls
• Where call backs are not applicable, eg caller wants to join Scorpion, take messages and email them to the relevant person/department
• Report telephone / Queue metrics technical faults to the manager
• Assist with Adhoc duties
• General office administration duties

MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS

Education

Must have Matric (Grade 12) or equivalent qualification
Post matric experience and qualification in office administration advantageous

Experience

At least 1 – 3 years- experience in switchboard environment

General working conditions

Regular office environment with no health and safety risks involved

PRE-REQUISITE COMPETENCIES

Knowledge Competencies

Knowledge of all Scorpion products
Knowledge of company structure (Organogram)

Skill Competencies

Excellent telephone skills
Excellent communication skills
Quality Orientation
Customer focus
Ability to work under pressure
Organised and Methodical
Telephone etiquette
Accuracy and Attention to detail
Computer literacy
Excellent listening skills
Professional business etiquette
Organisational awareness
Teamwork
Adequate time-management skills
Other Requirements

Willing to relocate
Self-confidence
Stress tolerance

APPLICATION AND CONTACT DETAILS

To apply for this position, send in your updated CV

Contact Person

Thembi Tambani on email; recruitment@scorpion.biz

Reference Number

When submitting your application, please quote reference number: SLP-091/25

Closing Date

Friday,28 November 2025

EMPLOYMENT EQUITY

The company’s intention is to promote equity through filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required on your application. Please note that the employment of family relatives is strictly prohibited.

In the event of no internal applications having been received, external applications will be considered. If you have not been contacted within 2 weeks of the closing date, please consider your application to have been unsuccessful.

PRIVACY STATEMENT

Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. Scorpion Legal Protection has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate, and current