Business Segment: Personal & Private Banking
Location: ZA, Kwa – Zulu Natal, Kwa – Zulu Natal, Multiple locations within KZN
Job Type: Full-time
Job Ref ID: 80440467A-0001
Job Description
To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualifications
- Matric
- NQF Level 5 (FAIS Aligned Qualification)
Experience
- Branch Operations
- 1-2 years Relevant FAIS qualification and experience.
- Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.
Additional Information
Behavioural Competencies
- Generating Ideas
- Exploring Possibilities
- Providing Insights
- Adopting Practical Approaches
- Convincing People
Technical Competencies
- Banking Process & Procedures
- Client Acceptance & Review
- Application & Submission Verification (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
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