Armed Response Officer

About this role

Fidelity Services Group is looking for an Armed Response Officer to work from Knysna in the Western Cape. You will drive a patrol vehicle, respond to calls from the monitoring centre and look after clients in your area.

What you’ll do

• Patrol your area and respond to clients and signals sent from the monitoring centre.
• Learn your area well, including the shortest routes, and keep to the response times management sets.
• Check client premises carefully to keep clients safe.
• Follow up with clients after serious incidents, help with problems and complaints, and give clear feedback.
• Make introduction calls to new clients and treat them with patience and care.
• Attend daily parades, follow the standing operating procedures and keep to ADT radio procedures.
• Check your vehicle, complete daily and weekly checklists, and write reports when asked.

What you need

• Grade 10.
• PSIRA registration at Grade C and AR.
• Firearm competency.
• A valid driver’s licence, with at least 2 years of driving experience.
• Good driving skills and knowledge of the local area.
• Advantageous: a Master driver’s certificate.

Is this job for you?

This job suits someone who is calm under pressure, reliable and keen to look after people. You should enjoy working on patrol, keeping to a routine and communicating clearly with clients and your team.

Tips before you apply

• Have your PSIRA certificate, firearm competency proof and driver’s licence copy ready to upload.
• Show your driving record and any patrol or security experience clearly on your CV.
• Give examples of how you have helped people calmly, such as handling a complaint or a difficult situation.