Signal Management Technician (Security Systems)

About this role

Fidelity Services Group is looking for a Signal Management Technician to work from its Gqeberha base. The role is about visiting difficult alarm systems, finding the cause of false alarms and recommending a fix that suits each customer.

What you’ll do

• Meet customers to learn what they need from their alarm system in terms of protection and performance.
• Check how the current system is working and where it falls short.
• Find the root cause of false alarm activations.
• Propose a solution that reduces false alarms and meets the customer’s needs, then agree the next steps with them.
• Give written quotations that explain both the work needed and the reason for it.
• Install the agreed solution, following the company’s service standards: check batteries, test signals, fault find properly, wire neatly, program correctly and place equipment correctly.
• Stay with the customer until the false alarm problem is fixed. Keep documentation complete and keep stock records accurate.
• Coach wiremen, assistant technicians and coordinators, and help build case studies for training.

What you need

• PSIRA registration at Grade C.
• A valid driver’s licence.
• Minimum 3 to 5 years of technical experience.
• Fault-finding skills, including experience with IDS and DSC alarm panels.
• Strong written and verbal communication skills.
• Advantageous: a matric from a Technical High School.
• Advantageous: a tertiary qualification in electronics or electronic engineering.

Is this job for you?

This job suits a hands-on technician who likes solving tricky faults and explaining options to customers. You should be comfortable working to set times, taking ownership of a job and teaching others.

Tips before you apply

• Have your PSIRA certificate, driver’s licence and certified copies of your qualifications ready to upload.
• List each alarm panel you have worked on, especially IDS and DSC, and describe the faults you traced and fixed.
• Show your experience with clear examples, such as the types of sites you handled and how you reduced false alarms.

Fidelity Services Group is a Historically Disadvantaged and Black Female candidate-friendly employer, so note any relevant transformation details if they apply to you.