Armed Response Supervisor

About this role

Fidelity Services Group (Pty) Ltd is looking for three Armed Response Supervisors to work in Knysna, Western Cape. The role keeps armed response vehicles deployed, supports the team when alarms go off, and keeps each shift running smoothly.

What you’ll do

• Run daily inspection parades and keep discipline high on your shift.
• Plan shift leave, including the leave chart, and recommend annual, sick, compassionate and study leave.
• Handle time sheets, overtime and performance bonuses for your team every month, and run merit assessments on a cycle.
• Assess the shift’s training needs each month and help with disciplinary matters and candidate interviews when asked.
• Take charge of the hubs, making sure they are planned, well run and fully staffed.
• Report vehicle availability and defects, arrange servicing and maintenance, and complete accident forms without delay.
• Control and record firearms daily, and keep the firearm register up to date.

What you need

• Grade 12 (Matric).
• A valid driver’s licence, held for at least 2 years.
• A valid firearm competency certificate for business purposes.
• PSIRA registration at Grade B with Armed Response.
• A clear criminal record.
• Computer skills: MS Office, advanced Excel, PowerPoint, email and internet.
• Useful skills: stress tolerance, conflict management, clear communication, time management and a focus on safety.

Is this job for you?

This job suits a calm, organised supervisor who can lead a team under pressure. You should be comfortable with people issues, admin and vehicle checks. Experience in armed response or security supervision will help you settle in quickly.

Tips before you apply

• Have your PSIRA certificate, firearm competency certificate and driver’s licence ready to upload, with expiry dates visible.
• Show your shift supervision and team management experience on your CV, with numbers where you can (team size, hubs or shifts managed).
• Give examples of Excel, rosters or firearm register work, so the computer skills requirement is clear to the panel.

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