Billing Manager

About this role

Fidelity Services Group (Pty) Ltd is looking for a Billing Manager based in Cape Town. You will run the billing function for a subscriber-based business, so bills are accurate, on time and fair to customers.

What you’ll do

• Oversee all billing work, from account setup and recurring or usage charges to credits, refunds, payments and billing corrections.
• Make sure bills go out on schedule and match each subscriber’s plan, contract and billing cycle.
• Track billing volumes, errors and backlogs, and make sure the urgent items are dealt with first.
• Set up controls that cut billing errors and stop inappropriate adjustments. Check that reconciliations between systems, accounts and financial records are correct.
• Take charge of complex billing disputes and complaints, and work with other teams to fix the root causes of repeat queries.
• Lead, coach and develop Billing Supervisors, set team targets and plan capacity to meet deadlines.
• Report on billing accuracy, invoice timeliness, complaints and query resolution to senior management, and lead projects that simplify billing and improve self-service.

What you need

• Proven experience managing billing operations, ideally in a subscription business.
• Experience leading managers or supervisors who run multi-person operational teams.
• Strong working knowledge of recurring billing, account adjustments, payment processes, billing controls and customer query resolution.
• Experience using billing, customer relationship management and reporting systems.
• A track record of managing operational performance, investigating complex billing issues and delivering process improvements.
• A degree, or equivalent experience, in business, finance, operations or a related field (advantageous).

Is this job for you?

This role suits an experienced billing leader who enjoys running a team and solving customer-facing problems. You should be comfortable with controls, audits and reporting, and you should have led people before.

Tips before you apply

• Have your CV, certificates and any proof of your leadership experience ready to upload.
• Show billing results on your CV, such as error rates reduced, invoice timeliness or backlogs cleared, with numbers where you can.
• Describe the subscription or recurring billing work you have done and the size of the teams you have led.

Fidelity Services Group encourages applications from Historically Disadvantaged Candidates and Black Female Candidates. The company reserves the right not to make an appointment. If you have not heard back within 10 working days after the closing date, treat your application as unsuccessful.