Branch Delivery Sales and Service Team Leader

About this role

FNB, part of FirstRand, is hiring a Branch Delivery Sales and Service Team Leader for its Points of Presence team in Pretoria. The role leads and supports a branch sales and service team so it meets its targets while giving customers a great experience.

What you’ll do

• Lead and support your team to reach and beat agreed sales and service targets.
• Drive sales across products and campaigns, and grow the active customer base in your branch.
• Check customer needs, give accurate product advice and help customers get more value from their products.
• Track service levels and customer results, and report on them regularly.
• Coach your team, give feedback, set stretch goals and build personal development plans.
• Handle performance, recognition, disciplinary and retention matters fairly and in line with HR policies.
• Make sure the team follows statutory, policy and governance rules, and deal with audit findings.
• Identify and manage risks, and teach your team about compliance and risk.

What you need

• Grade 12 / NQF Level 4 (minimum).
• NQF Level 5 certificate in Banking, Business Management or a related field (advantageous).
• 1 to 3 years of experience in sales, management and/or supervision (supervisory experience preferred).
• Proven leadership in a sales and service branch environment.
• A clear record of hitting sales, service and customer experience targets.
• A good understanding of compliance, risk and governance in financial services.
• Experience coaching, developing and managing team performance.
• Ability to analyse data and turn it into practical actions.

Is this job for you?

This role suits someone who enjoys leading people and cares about getting results the right way. You should be customer focused, comfortable with data, and calm in a fast-paced branch. If you like coaching a team and keeping standards high, this could be a good fit.

Tips before you apply

• Have your certified copies of your matric or Grade 12 certificate and any NQF or banking qualifications ready.
• Show team results in numbers, such as targets met, service scores or team growth, on your CV.
• Give clear examples of how you coached someone, handled a compliance issue or dealt with a team conflict.