Customer Banking Consultant (FAIS)

About this role

Absa is looking for a Customer Banking Consultant to work in its branch at Manzana Shopping Centre. You will help individual retail customers reach their personal financial goals through sensible advice, sales and good service.

What you’ll do

• Find new customers and meet the sales targets set for you.
• Answer customer questions and solve problems across branch, phone and digital channels.
• Follow up on leads and campaigns, and keep your pipeline and reports accurate.
• Process DHA and MVNO products carefully and within service levels and audit rules.
• Show customers how to use digital and self-service banking, so fewer visits need staff help.
• Follow FAIS, AML/CFT, TCF and POPIA rules in every customer interaction.
• Welcome and guide customers in a busy, well-run branch, and help the team improve performance.

What you need

• FETC (Further Education and Training Certificate) in Banking, or FETC in Finance.
• Comfort with sales targets and talking to people about money.
• Good customer service skills and a professional manner.
• Willingness to work flexibly across different branch types and customer groups.
• Understanding of compliance rules such as FAIS, FICA and AML is an advantage, and you will need to learn and keep up with them once you start.

Is this job for you?

This job suits someone who enjoys helping people and likes working with targets. You should be happy to explain products clearly and follow strict rules. If you are organised, keep good records and want a career in retail banking, this role could be a good fit.

Tips before you apply

• Have your FETC certificate or statement of results ready to upload, along with your ID and an up-to-date CV.
• On your CV, show any sales, cash-handling or customer service work, even if it was part-time or unpaid.
• Give a short example of a time you helped a customer solve a problem, and say what you did and what happened.