Representative - Channel Commercial Operations

About this role

MTN is looking for a Channel Representative to work in Cape Town on a six-month contract. The role supports sales and marketing in a busy, competitive telecoms market. You will work closely with regional leaders and the operating companies to keep customers happy and hit retention and acquisition targets.

What you’ll do

• Run sales and service initiatives that help grow sales and promotions.
• Roll out merchandising plans to distributors and stores, in line with promotional briefs.
• Train and support distributors and stores on plans, products and promotions.
• Check that stores follow current promotions and incentives, and keep up with what shoppers want.
• Build strong working relationships with distributors and stores to get results.
• Manage the merchandising cycle using standard processes, and keep local conditions and competitor moves in mind.
• Work with Marketing and the Trade Partner Supervisor to keep MTN branding and design rules in place.
• Handle escalated trade partner queries quickly, and look for ways to grow sales with OEMs.

What you need

• A Diploma in Commerce, with a focus on Marketing, Communication or a related field.
• At least 2 years’ experience in a similar role, with a record of working well with others.
• Experience in a small or medium-sized organisation (advantageous).
• Strong problem-solving skills and sound tactical planning.
• Good communication skills and the ability to build relationships while promoting the MTN brand.
• Organised and results-driven, with the ability to manage daily priorities.
• Knowledge of procedures, products, services and systems training, plus project management skills.
• Sales training experience and a proactive approach to preventing problems.
• Able to work alone and in a team, with a strong focus on customer satisfaction.
• Cultural sensitivity and a good understanding of local areas (essential).

Is this job for you?

This role suits someone with a commercial or marketing background who enjoys working with retail partners. You should be practical, target-driven and comfortable visiting distributors and stores. If you understand local markets and enjoy building relationships, this could be a good fit.

Tips before you apply

• Have your diploma certificate and academic record ready, and check that your qualification matches the one listed.
• Show your 2 years of experience with examples. Include results such as sales growth, promotions run or store issues you resolved.
• Highlight any work with distributors, retail stores or trade partners, and any time you worked in a small or medium-sized business.