Representative - Channel Commercial Operations

About this role

MTN, the telecoms company, is recruiting a Channel Representative for its Vredendal office in the Western Cape. This is a six-month full-time contract. The role focuses on sales, promotions and customer service across the trade channel, working with regional leaders and the business units.

What you’ll do

• Plan and carry out new sales and service ideas that bring in more business and keep customers happy.
• Roll out merchandising plans to distributors and stores, making sure they match the promotional briefs.
• Train distributors and store staff on plans, products and promotions, and keep them informed.
• Keep track of current promotions and incentives, and stay across what shoppers are buying and why.
• Build strong working relationships with distributors and stores so merchandising runs well and sales targets are met.
• Handle escalated queries from trade partners quickly and keep them updated until the matter is resolved.
• Look at local conditions and competitor activity, and work with Marketing and the Trade Partner Supervisor to keep MTN’s brand standards in place.

What you need

• A Diploma in Commerce, in Marketing, Communication or a related field (required).
• At least 2 years of experience in a similar role, with a record of working well with others (required).
• Experience in a small or medium-sized organisation (advantageous).
• Strong problem-solving skills and the ability to plan tactically.
• Good communication skills and the ability to build relationships and promote the MTN brand.
• Good organisation skills and the ability to manage daily priorities.
• Knowledge of procedures, products and services, plus systems training and project management.
• Sales training skills and a proactive approach to preventing problems.
• Ability to work alone and in a team, with a strong focus on customer satisfaction.
• Cultural sensitivity and a good understanding of the local area (essential).

Is this job for you?

This role suits someone with a commerce diploma and some years of sales or merchandising work behind them. If you enjoy working directly with shops and distributors, and you can manage your own day, this could be a good fit.

Tips before you apply

• Have your diploma certificate and academic transcript ready to upload.
• On your CV, list each role where you did merchandising, trade or channel work, with the dates and the size of the stores or distributors you handled.
• Give a short example of a tricky trade partner problem you solved, and say what you did and what changed.

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