Specialist Client Engagement I

About this role

Capitec is hiring a Specialist Client Engagement I based in Sandton, Gauteng. The role supports client engagement work, from tracking and improving campaigns to designing the CRM solutions that make them run.

What you’ll do

• Support, track, develop and improve client engagement programmes, campaigns and prompts across the full client engagement life cycle.
• Work with client data and systems to apply and provide the information teams need.
• Design and build basic Client Relationship Management (CRM) solutions for specific communication programmes and campaigns.
• Turn business needs for communication programmes into workable CRM designs.
• Look at how data, models, systems and integration points fit together to give a client-centric view.
• Work in an Agile team environment.

What you need

• Minimum: more than 1 to 2 years of technical CRM experience in a client relationship environment, or business engineering experience with data, modelling, systems and integration.
• Minimum: experience working in an Agile environment.
• Minimum: a relevant tertiary qualification in Information Technology or a similar field.
• Minimum knowledge: Salesforce Marketing Cloud or a similar CRM system, and Salesforce CRM or a similar system.
• Minimum knowledge: process engineering, analytics and modelling, system integration and APIs.
• Minimum knowledge: customer relationship management principles, tools and methods, and stakeholder engagement and management.
• Minimum knowledge: Agile methodology.
• Advantageous: more than 1 year of client engagement experience, and more than 1 year of programme or business engineering project experience.
• Advantageous: a relevant additional qualification.
• Advantageous: CX or CE journey mapping, technical CRM programme building, AI modelling, and digital channel development and integration.
• Strong analytical, communication, interpersonal and relationship management skills.
• Good planning, organising and coordination skills, and strong problem-solving skills.
• A clear criminal and credit record is a condition of employment.

Is this job for you?

This role suits someone with a solid IT or systems background who already has hands-on CRM work behind them. You should enjoy working with data and be comfortable bringing together people, systems and campaigns in a fast-moving, Agile team.

Tips before you apply

• Have your qualification certificates and a clear record of your CRM projects ready, so you can show the experience asked for.
• On your CV, name the CRM platforms you have used, such as Salesforce, and describe what you built or changed with them.
• Show your Agile experience with specific examples, such as the sprints you joined and the results your team delivered.

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