Wellness Assistant

About this role

Clicks Group is looking for a Wellness Assistant for its store at Balfour Park in Johannesburg. The role is about giving customers helpful, basic advice on healthcare, nutrition and supplements, and making sure the healthcare section works well for shoppers.

What you’ll do

• Serve customers well by being visible on the shop floor and reacting quickly to what they need.
• Give customers simple advice on healthcare, nutrition and supplement products.
• Grow healthcare sales by recommending a range of brands, including other products that go well with a customer’s choice.
• Keep healthcare shelves stocked and follow stock management procedures.
• Rotate stock properly and help prevent losses and waste in your area.
• Keep the store clean and hygienic, and merchandise products as the guidelines say.
• Share product information with relief staff and keep building your own product knowledge.

What you need

• Matric (Grade 12) with 50% for English, and 50% for Maths or 60% for Maths Literacy, plus a pass in Physical Science or Life Science.
• At least 1 year of related experience.
• Selling skills and customer-related training.
• Basic knowledge of retail store operations, such as stock management, merchandising and risk management.
• Good communication skills and a customer-focused attitude.
• Strong selling and merchandising skills.
• Good relationship-building and persuasion skills, and a focus on meeting customer expectations.
• Advantageous: basic health, fitness and supplement product knowledge.
• Advantageous: experience with sports nutrition and vitamin products.
• Advantageous: a sports, fitness or nutrition qualification.
• Advantageous: basic computer literacy.

Is this job for you?

This job suits someone who enjoys helping people and who knows how to sell without pushing. You should be comfortable following store procedures and working as part of a team. If you already know some healthcare or supplement products, that will help you stand out.

Tips before you apply

• Have your matric certificate or statement of results ready, and check that your subject marks meet the minimum.
• On your CV, list your retail or sales experience clearly, with dates and what you did in each role.
• Show customer service examples, such as how you helped a customer choose a product or solved a problem for them.