Team Leader II: Facilities and Cash Device Management

About this role

Capitec is recruiting a Team Leader II for its Stellenbosch office. You will lead a technical operations team that looks after devices and the systems that support them. The role is the main point of contact for device-related projects across the business.

What you’ll do

• Lead and manage a technical operations team, setting priorities and keeping work on track.
• Oversee the implementation, maintenance and optimisation of devices and related systems.
• Plan operations and manage the team’s workflows so they run well and keep improving.
• Make sure device work meets business needs, service level agreements and stakeholder expectations.
• Coordinate with vendors and suppliers, including checking third-party service level agreements.
• Track performance using reports and dashboards, and manage budgets and costs.
• Support compliance with internal controls and relevant regulations.

What you need

• Minimum: Bachelor’s Degree in Information Technology or Business Administration.
• Advantageous: Certification in project management, such as Prince2, Agile, DSDM or Atern.
• Experience: 3 to 5 years in a team leadership or supervisory role, ideally in a technical or client service environment.
• Experience: Technical operations work, such as device management or IT support.
• Experience: At least 1 year of leading technical or cross-functional teams.
• Experience: Process improvement, service delivery optimisation, vendor management and hands-on technical rollouts.
• Knowledge: General understanding of device ecosystems such as POS systems and mobile devices, plus operational workflows and SLAs/OLAs.
• Knowledge: Basic understanding of networking, system integration, procurement and inventory processes.
• Skills: Leadership, planning and coordination, problem solving, analytical thinking, reporting, and stakeholder management.
• Computer skills: MS Word, MS Excel and MS Outlook.
• Other: A clear criminal record and a clear credit record.

Is this job for you?

This role suits an experienced team leader who enjoys technical work. You should be comfortable managing vendors, reporting on performance and guiding people through change. Someone with a background in device management or IT support, and a clear eye for service quality, would fit well.

Tips before you apply

• Have your degree certificate, ID and proof of any project management certification ready before you apply.
• On your CV, show your team size, the devices or systems you managed, and the results you delivered.
• Give clear examples of vendor or SLA management, with figures where you can, to show your experience.